Privacy Policy
Information we collect
We collect information you give us when you register, use Rocket Play or contact support. We also receive data automatically when you access our services and from partners or regulatory bodies involved in providing them.
The information may include:
- registration details such as your name, birth date, e-mail address, physical address, contact details, and passport or ID number
- account and financial information such as bank and payment card details, deposits, withdrawals, transactions and wins
- gaming information such as your preferences, wagers, gameplay, wins and losses
- location and device data such as your IP address, geolocation and device information
- verification documents such as proof of identity, age and address
- other details you provide while playing or communicating with us
Why we use your information
We use personal information to create and manage your account, confirm your identity and age, process deposits and payouts, deliver games, record wagers and gaming activity, and provide customer support.
We also use it to meet regulatory duties, support responsible gambling, prevent fraud and unlawful activity, maintain our services, and improve our games, app and customer experience. With the required consent, we may send promotions, bonuses and other marketing messages.
Our reasons for processing
Different uses rely on different grounds. We process data when it is needed to fulfil our contract with you and provide the services you requested. Some processing is required to meet legal obligations connected with gambling and financial activity.
We also rely on legitimate interests where we need to protect our services, investigate fraud, maintain the integrity of Rocket Play and improve the player experience. Marketing that requires your permission is based on consent. You may withdraw that consent for future processing.
Who may receive your information
Information may be shared with service providers and affiliates that support payments, games, account administration and customer service. It may also be received by regulators, credit and anti-fraud agencies, marketing partners, and professional advisers such as legal or business consultants.
If information is transferred internationally, we use appropriate contractual or other data protection measures.
How long we keep it
We retain personal information for as long as it is needed for the purposes described here or to meet legal obligations. Your financial transaction history is kept for at least five years. When information is no longer needed, we anonymise or delete it.
How we protect it
We use technical and organisational measures such as encryption, firewalls, access controls and regular security assessments. You are responsible for keeping your login details protected. If a data breach occurs, we notify affected users and the appropriate regulatory bodies when required.
Your choices and rights
Depending on the circumstances, you may:
- ask for access to information about how we process your data
- correct inaccurate or incomplete information
- request deletion when the data is no longer needed or consent has been withdrawn
- ask us to restrict processing under applicable conditions
- object to processing based on legitimate interests or direct marketing
- get eligible data in a machine-readable file and move it to another provider
- withdraw consent for future processing
- complain to a supervisory authority
Information about minors
Rocket Play Casino is only for people aged 18 or older. We do not intentionally collect personal information from minors. If we learn that such information has been collected, we remove it promptly. A parent or guardian who believes a child supplied personal information can contact us.
Contact us
For privacy questions or requests, e-mail [email protected].